Resume

Project Manager:

Successfully led the end-to-end transition to Xchange, coordinating cross-functional teams while implementing the technical and automation aspects (mapping setup, invitations, prices per tier).
Coordinated internal teams by defining project plans, deadlines and responsibilities, while maintaining communication with key external partners (dealers, Xchange team).
Verifying the accuracy of the implementation using test customers for initial orders.
Delivered ongoing automated workflows for price calculations, distribution, and uploads.
Result: enabled instant license delivery (100% faster) and improved customer retention by 40%

Sales Administrator: Automation & Analysis:

Built a full automation pipeline consolidating over 150 Sell-Through reports into a unified dataset integrated with Qlik Sense, used for company-wide forecasting.
Cut manual reporting by 90% by deploying automated workflows. Result: delivering improved visibility and data accuracy for various departments.
Increased sales team efficiency by 60% through process automation (Apps Scripts, Queries, advanced formulas).
I designed and launched a homepage for the Hardware Service Portal, making it easier to access the right service portal for NI products, supporting the repair process, enhancing customer care, and simplifying spare part searches by 40%.
Raised OEM and customer satisfaction from 70% to 95% by ensuring proactive delivery of SW products and maintaining clear, consistent communication.
Result: significantly improved operational efficiency, increased data accuracy, strengthened cross-department visibility, and enhanced customer satisfaction across the organization.

Managed commercial conditions and pricing based on contractual agreements.
Constantly exceeded 15% above monthly targets by controlling the accuracy of the payments, commercial conditions and prices.
Improved customer satisfaction from 90% to 96% by resolving claims efficiently.
Maintained an average KPI score of 90% and achieved 95% success in internal controls.
I decreased company's costs by actively being involved in HR process, acquiring highly professional team-members.

Successfully managed guest services, prioritizing excellent customer service.
Resolved guest issues efficiently, using active listening and problem-solving skills.
Played a key role in organizing and promoting hotel services while collaborating with other departments.

Created the design of a comprehensive Customer Loyalty Program centered around a Points Awards System.
Conducted thorough analysis to evaluate the anticipated profitability and risk factors associated with the implementation of the new loyalty program.
Introduced fresh ideas to draw in new customers for the loyalty program, boosting both their interest and long-term connection with the brand.

Consistently exceeded sales targets, achieving 120% of goals for 5 consecutive months through effective cross-selling of Group products.
Delivered exceptional customer service, building strong relationships through professional, attentive interactions and expert pre- and post-sales advice.
Demonstrated proficiency in banking software and digital tools to enhance customer experience.
Contributed to the bank's high reputation by maintaining strict compliance with financial regulations and security protocols.

Master’s degree in Finance and Banking, University Alexandru Ioan Cuza University,Iasi
Master's degree in Management and Marketing in Tourism, The Academy of Economic Studies, Bucharest
Bachelor's degree, Banking and Finance, University Alexandru Ioan Cuza University, Iasi

AWS: Billing, Cost explorer, IAM, S3, EC2, ALB, VPC, Lambda, DynamoDB, Route 53, Amplify, CloudFront, Cognito, API Gateway
Azure
Google Cloud
Kubernetes
Docker